Shipping info

The Supplier carries out shipments by express courier.

The delivery times communicated to the customer correspond to 1/2 working days and reflect the information received by the express courier, any delays or discrepancies are to be attributed to the courier himself. Upon departure of the order, an email will be sent to the customer with all the shipping details for online tracking.

Upon receipt of the goods at home, the Customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document. In the event of discrepancies and / or discrepancies, the Customer will have to write down exactly the same on the transport document (delivery note or waybill) under penalty of forfeiture of asserting their rights in this regard.

Changes and returns

If you are not satisfied with your purchase, contact us by phone at +39 055 9753975 or by sending an email to specifying:

– Name and surname
– A telephone number
– The identification number of the order
– The item number of the garment you want to return
– The reasons for the return
– If you wish to replace the product or be refunded

You will be given the address to send the goods to. (the return shipping costs are charged to the customer).

You can return one or more products within 14 days from the date you received the package. Make sure that the products are in the same condition in which you received them, with an identification tag and seal. Prepare the duly sealed package before collection.

Any return / exchange can also be made at one of our stores. Giulia Materia Snc di Materia Giulia e C. reserves the right to refuse returns communicated or sent back late, or for items that are not in the same condition in which you received them.

Within 48 hours of receiving the package, we will refund the returned items at no additional cost.

Shipping complaints and delays

The Customer has the right to communicate any problems (delivery errors or delivery delays) in writing to the e-mail address or verbally to the number +39 0559753973 from Monday to Friday at the following time: 10.00-12.00 and 14.00-18.00. These communications received will be treated with the utmost urgency to resolve any inconvenience and to comply with total customer satisfaction.

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